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Dialer Technologies
FDR/TSYS Interface
Direct connection to the client environment permits FDR, or TSYS users, to deploy an unlimited number of telephone numbers
to be dialed simultaneously. Fusions supports strategized dialer applications to be created based on the prior day's events
(all dialer transactions are saved). Fusion utilizes custom applications that enable users to avoid the multiple screen
threads needed for "special repayment programs" (e.g., re-age, change of terms, settlements, etc.). Fusion provides
features available in host environments without requiring that users have FDR or TSYS training.
Fusion Dialer Technologies
Fusion's Dialer Interface requires no collector transactional updates for the dialer system other than standard Fusion
call results. The Fusion Dialer Platform is supported through Voice Over IP (VoIP) Technology and is deployable at any
location having Internet access without the use of a phone switch, or dialer equipment. Fusion Dialer applications are
conducted through Tritium operations in New York.
Fusion supports high trunk ratios (trunks per collector) and provides operations with the ability to dial an unlimited
number of numbers per account, thereby increasing right-party connect opportunities.
Using Markov Modeling, Fusion Speech Dialer Technologies identifies reported and misidentified calls or errors from dialer
campaigns and compares them to the Fusion Wave Library (RBOC errors). This system removes bad numbers permitting new
numbers to be dialed in a more timely and efficient manner. The Fusion Speech Dialer captures phone switch front end
cadence for calls which identify automated business front ends.
Collectors using Fusion do not need to memorize dialer entry points (F-numbers) in order to map back call results to a
second system, or to vary decision making on two reference points (e.g., collection systems and dialer platform). While
using Fusion Dialer Technologies, operation management can combine analytics for all calling applications (dialer, inbound
and manual processes) in a unified reporting environment. Fusion deploys faster connections, with less collector wait
time due to its one interface and light data footprint, allowing for a "fast" screen-pop that results in less "hang-up on
hold".
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