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Business Applications
Fusion Telephone Mapping Process
Fusion can support an unlimited number of data sources to retrieve new, "possible", phone numbers. These resources
are implemented, in many instances, via dedicated circuits and retrieved within 24 hours of account placement. Each
search segment has been "hardwired" into Fusion to allow data to be retrieved based on a pre-defined scheduling system
that considers time to work as a primary application driver. Fusion sources include credit bureaus and assorted
combinations of electronic queries based on all known historical addresses from RBOC resellers and licensed/compliant
data providers. Fusion scripting elements manage new numbers as distinct lead entry points and consider historical source
performance to help remove, or "escrow", nonconforming numbers.
Fusion Calculator Technologies
Fusion calculators assist collectors with changing payment terms and options for multiple client products and repayment
scenarios. Fusion provides an error free, customer resolution system that coordinates with all billing statements insuring
program accuracy. Calculator technologies coordinate training lessons in a real time environment teaching collectors
through repetitive task completion. Fusion allows management to track each collector and correlate distinct program
usage frequency.
Fusion calculator technologies correctly identify accounts that meet certain risk criteria, e.g., age, balance, length
of time on books, etc., that make them eligible for specific payment programs concurrently locking collectors into
error-free negotiating standards that supersedes all compliance concerns.
Fusion's Post-Dated Check Bank
Fusion's "promise-to-pay" architecture allows the end user, or collector, to create and store, customer post-dated check
information for printing, or appropriate one payment, ACH applications. Fusion check systems adhere to all NACHA and FDCPA
compliance rule sets. Fusion communicates in the form of a written, or requested, e-mail confirming correspondence to
insure accuracy for future all transactions scheduled for deposit. Fusion collectors utilize "live" ACB Tables to instantly
verify all bank routing information.
Fusion Phone Bank Systems
Fusion characterizes each phone number entered as a distinct lead event. Each number is then tracked for call disposition
which includes any new numbers found by collectors during the talk-off dynamic. As numbers are populated, each is assigned
the status, "Possible". As numbers are dialed, Fusion assigns each phone number a specific phone number status i.e.,
confirmed, possible, escrowed, bad or restricted.
Each numbercell phone casessex girls fuck called results in a "phone attempt" disposition and appointed "result". Fusion records the date each attempt
is made to ensure calling diversity. Fusion supports unlimited "possible numbers" to be entered into the database to assist
in broadening attempt applications. Fusion's Exclusion System removes sources left to skip-trace, based on direct phone
contact with the delinquent customer confirmation. Fusion's Exclusion System prevents the re-dialing of previously noted
bad numbers, or wasting skip-tracing efforts on accounts previously located.
Fusion Callback Reminder Systems
Fusion utilizes a comprehensive, three pronged approach to scheduling call backs.
Initially each call back scheduled by a collector utilizes the Fusion's Call Back System. The event is "phone number-centric",
allowing all other numbers, associated with the account, to continue to be called while the call back event freezes calls
to the distinct number scheduled for a future call back.
Simultaneously, as call backs are scheduled in Fusion, every event is forwarded to each collector's Microsoft Outlook
Calendar to be presented in the form of a "Screen-Pop" reminder on the date and time assigned. Secondly, each reminder
is forwarded to the dialer campaign and called at the appropriate contact time by the available collectors. Call back
events are incorporated into a series of reports that allow management to facilitate all scheduled callbacks that then
act as an identifying factor for collector success. This collection best practice insures that callbacks are made, without
account ownership rights, over extended hours of operation. Fusion Call Back Logs are simultaneously created in Microsoft
Outlook Tasks, for each collector, and act as an excellent way to assure maximum collector and portfolio performance.
Fusion Help Systems
Fusion "Help Files" act as sources of information focusing on collector training and client-specific information. Fusion
Help Files include phone presentations, response tables and FDCPA overviews. Help Files include client training
documentation, specific client code drivers, client product reference guides and complete product description overviews.
Help Files feature Payment History Tables, Mini-Miranda Information, Fusion Operating Guide and the portal for each
collector to obtain online reporting.
Fusion Help Systems permits management to effectively continue to educate employees through online access to changing
business dynamics in a unified format.
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