|
|
|
|
|
Outsource Placements to Tritium - Highlights of Turn up Events
Tritium is a licensed collection agency specializing in the collection of early-out and recovery accounts on a contingent,
or per account, basis. Tritium utilizesavatar musa elf the Fusion platform in all first or third party collection efforts. A typical
turn-up for a new project includes:
- •
- an initial meeting with the new client to establish receivable product types, project goals
- •
- discussion of open issues including: contract overview, insurance requirements required by client for Tritium
- •
- a "client diligence kit" detailing facilities, redundancy, audit and compliance standards
- •
- review of potential client host connectivity via dedicated connections (FDR/TSYS currently in place)
- •
- required File Format layout and testing (if host unavailable)
- •
- ordering of any required communication circuits (distance and redundancy specific)
- •
- ordering of any required hardware (site specific)
- •
- a workflow layout, with skip-tracing phase commitments based on client inventory dynamics
- •
- creation of process departments to coordinate special handling to ensure that client requirements are properly fulfilled ex: client rule sets for bankruptcy, consumer credit counseling, deceased, incarceration and fraud (BCDIF)
- •
- a Manager Review department to coordinate all requests related to documentation requests, invoice requests, settlement approval, refinance referrals etc.
- •
- a client Help File to publish any client specific training interfaces detailing client and product specific information
- •
- creation of client-specific calculators
- •
- coordination of security and deployment of a Fusion Website for client management
- •
- Fusion desktop support for live client host access, as "read only", for all accounts in inventory
- •
- coordination of accounting process with client host environment and internal accounting departments
- •
- teaching any required special curriculums to Tritium collectors
- •
- training documentation that is incorporated within the collection application
- •
- design of all special audit processes and assignment of a project manager to insure all process schedules are properly maintained
- •
- coordination of all call routing and ACD messaging considerations
- •
- The initiation of client account calls within thirty days, or as soon as communications are established (e.g., T1 for TSYS/FDR users or VPN/FTP etc.)
|
|
|
|
