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Fusion Deployment at Your Call Center
Fusion's three-tiered system provides the client, via the Internet, with the same comprehensive collection
solution that is used at Tritium. A complete operational solution is created for each client and supports
the client's collection effort with dialer management. Fusion is billed on a per seat, per month basis. All
calls and skip-tracing applications are billed as separate charges. Connectivity is established through
dedicated circuits (T-1's preferred), or via a VPN, at the client's cost. Tritium provides a redundant
co-locate environment (Level-3) for Tritium and client compliance considerations and utilizes Voice over
IP technology that enables all auto-dialer and manual calls, regardless of location, to go through the
Tritium switch located in New York. The Fusion System and Fusion Collection Training can be taught online,
at the client's site or at Tritium's New York facility.
Fusion can be used for 1 or 1000+ collection representatives in a single or multiple locations. It can be
deployed for large bankcard collection centers, or in the smallest commercial setting. Fusion teaches process
to experienced, or new, hires. Fusion is extremely useful not only for receivable managers but also for
investors looking to enter the collection industry without significantly investing in either training or
technology. As connectivity is being established between Tritium and the client's center:
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- Tritium creates work flow processes based on client dynamics
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- Tritium designs skip-tracing Phase applications which will be populating new numbers behind the scenes based on the client's willingness to invest in skip-tracing.
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- the Client deploys a security tree for password coordination (names).
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- the Client provides website reporting tree (security clearance).
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- Tritium provides all encryption keys and Fusion Password Authentication Systems.
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- Tritium creates Log Viewer Interface to manage all electronic process (e-mail supported)
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- Tritium creates client training curriculums and builds the required Help Files.
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- Tritium creates client-specific Fusion Screen Interfaces and client-required calculators.
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- Tritium houses client files on client-owned servers, or in coordination with Tritium server environments, to insure security and redundancy.
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- Tritium creates an OLAP data warehouse for client advanced analytics with online access
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- Tritium tests data transfer between client and TCS
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- Tritium deploys training technology
Tritium supports all aspects of Fusion deployment including:
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- New York based client training, prior to actual client center Fusion implementation,
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- a series of daily, weekly or monthly collection support meetings
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- 16 hour / 7 day per week dialer availability
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- 16 hour / 7 day per week technical support
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