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Why Was Fusion Developed
Fusion was created to allow the collections industry to gain dramatic operational and financial
advantages when working delinquent account inventories. Fusion is a deployable, advanced
technology that removes the constraints often imposed by collection platforms, auto-dialer
systems and telephone switch equipment.
Fusion's groundbreaking open architecture was designed to inter-join all of the operational
departments and technologies that are directly associated with managing delinquency and cost,
including:
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- Collection technology and workflow design
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- Collector training and associated human resource performance
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- Telecommunication facilitation and analysis tracking
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- Complete auto-dialer interfacing
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- Multi-faceted reporting and analytics
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- Full transactional recording facilities
Fusion provides a status-centric collection platform that can be launched from one or more central locations. The system's architecture was chosen in order to create and then impose collector
performance standards that reward personnel for all aspects of a successful collection event,
while concurrently teaching process and holding collectors responsible for the quality of their
work.
Fusion allows end-users to gain substantial operational advantages that positively impact more accounts and business ROI, via strategies that focus on portfolio work thoroughness vs. collection work interpretations.
Fusion was created to allow collectors to collect more money while providing statistical evidence of successful collection phases.
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