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Commercial Lease and Loans (Early Out/Recovery)
Business Opportunity
Fusion technologies were specifically created for the commercial receivable dynamic. The ability to inter-join
customer characteristics and coordinate specific product training represents major process improvement.
Commercial loans and leases consist of diverse collection nuances vs. revolving credit devices. Commercial
collection often stalls due to customer issues caused by the misinterpretation of information and the phone
presentation to the delinquent customer.
Historically, database structures and collection systems have not easily coordinated shipping, mailing address
and main office addresses as distinct points of reference. Prior account history, additional contact names,
guarantor information, phone numbers, account numbers, contract types, invoice dates, origination dates, finance
type, APR, or any number of changing events such as return merchandise or fraud indicators have been traditionally
packaged together and are not segregated for analytical review or workflow design. This lack of organization and
the diluting of accurate information perpetuates aging, miscommunication and receivable loss.
Operational Shift
Deployment of Fusion in-house or via outsourcing to Tritium to manage commercial collections pre- or post- recovery:
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- allows diverse strategies to be deployed for both large and small balance commercial segmentations
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- creates client-specific work flows by product type, age or historical criteria, i.e., long standing customers
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- establishes a client-specific collection culture at all stages of delinquency through advanced rule set enforcement
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- organizes cross reference customer information (addresses, numbers and points of contact)
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- segments personal guarantees from the standard commercial work flows
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- segregates legitimate disputes from the standard collection process
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- organizes any legal efforts required to enforce collection including placement criteria, state, balance and asset availability
Financial Benefits
Fusion manages the complexities associated with diverse commercial dynamics and coordinates vast commercial
details in a unified collection platform. The result is:
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- decreased commercial write-off by 4%-18%
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- decreased specific cost to collect (20%)
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- increased receivable liquidation, pre-litigation (10%)
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- protected customer base from unnecessary collection tactics
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- increased business' pre- and post- recovery cash position
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- reduced advanced legal fees on commercial accounts not warranting litigation
Business Benefits
Fusion creates a direct relationship between delinquency cause and collection operation effect. Fusion allows
management to understand the reasons for delinquency and then utilize operational tools that not only correct
each problem, but also deploys future best collection practices to insure that the mistakes causing delinquency
are not repeated. Benefits include the ability to:
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- deploy collection strategies to one or more collection environments
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- report product performance as it relates to risk and marketing
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- hold all operational aspects accountable for aging and write-off performance
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- save customers not warranting further collection actions
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- continue to market to customers warranting additional risk
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